JUN2127 CRUISE REPRESENTATIVE

 AEPTALENTO solicita:

 

Código de Vacante: JUN2127

Puesto: CRUISE REPRESENTATIVE

No. de plazas: 34

Carrera: LICENCIATURA EN LA ENSEÑANZA DEL INGLÉS

 

Responsabilidades y habilidades principales:

1. Answers in-bound telephone calls from travel partners and/or direct guests. Provides general information regarding Royal Caribbean products, services and promotions. Quotes prices and availability including cross-selling and up-selling. Secures bookings.

2. Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs.

3. Enters required information into Royal Caribbean systems and maintains an accurate history of each reservation and any associated transactions. Uses multiple data base systems, internal computer programs and various computer-based resources.

4. Conducts basic research for the purpose of problem resolution and communicates solutions to travel partners and/or guests. Directs non-routine matters to the appropriate Royal Caribbean resource for special handling and resolution.

5. Complies with established industry and company protocols and procedures. Understands and complies with company quality assurance standards.

6. Attends required training classes, completes required on-line training courses and satisfies completion standards. May be assigned to special projects and may serve on employee committees.

7. Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

 

 

Conocimientos Generales:

• High School Diploma required; Associate degree preferred.

• A minimum of six months customer service experience.

 

 

Estudios: LICENCIATURA EN LA ENSEÑANZA DEL INGLÉS   

Grado Académico: Licenciatura

Escolaridad: TITULADO, PASANTE, ESTUDIANTE

Idiomas: INGLÉS AVANZADO

Tipo de trabajo: Horario: 7:00 - 14:30 o 14:30 - 22:00

Experiencia: 6 MESES- 1 AÑO EN: • HIGH SCHOOL DIPLOMA REQUIRED; ASSOCIATE DEGREE PREFERRED.

• A MINIMUM OF SIX MONTHS CUSTOMER SERVICE EXPERIENCE.

 

Edad: INDISTITNO

Sexo: INDISTINTO

Estado Civil: INDISTINTO

 

Sueldo: $18,000.00

Cuenta con prestaciones: LAS DE LEY

Disponibilidad para viajar: SI

Cambio de residencia: NO

Zona de Trabajo: MÉXICO, MODALIDAD HOME OFFICE

 

Si estás interesado y cuentas con los requisitos de la vacante, te recomendamos realizar los siguientes pasos, es importante que realices ambos, de lo contrario no se enviará tu información:

1. Postúlate en https://postulatebtu.blogspot.mx/ , al realizar este registro autorizas automáticamente el envío de tu información al reclutador de la empresa.

2. Enviar tu CV a los correos: alexandra@aeptalento.com, bolsadetrabajo@correo.buap.mx poniendo como asunto el código de la vacante y el nombre del puesto.